Frequently Asked Questions
Everything you need to know about shopping at Pomme.
How long does shipping take?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy?
Pomme accepts returns of unworn, unwashed items with original tags attached within 30 days of purchase. Return shipping is free for all domestic orders.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.
Where are your clothes manufactured?
We pride ourselves on ethical sourcing. Our garments are produced in certified factories across Europe and Asia that adhere to strict fair labor standards and sustainable practices.
Can I change or cancel my order after it's been placed?
Because we aim to process orders as quickly as possible, changes can only be made within 60 minutes of placement. Please contact our support team immediately for assistance.